Frequently Asked Questions

Here are some questions that may assist you in your renting process:

What criteria does the application look at?

The general criteria for our application are a minimum 600 credit score and a 2x income to rent ratio. All applications submitted are subject to credit, background, rental history, and criminal checks. The basic credit requirement is a minimum of 600, anything less than the minimum requirement, HOMESPOT submits the application to a manual review and once it is complete, the applicant is then notified of the application results. A copy of your legal ID, as well as proof of income, will be required to be uploaded as well. 

What is the application fee?

The application fee is $35 for an online application. A paper application done at the office is $40.

How long does it take to process my application?

It can take a minimum of 24 hours for the application to be processed.

How long is my application good for?

1 year

What does the next step look like once an application is approved?

Once the application has been approved, you can put down the deposit. Depending on the date of move-in, you could also pay the first month’s rent.

How long does my deposit hold the property?

The deposit holds the property for two weeks, upon the two-week mark rent starts to be charged.

What are the lease start-up costs?

   With Rhino:

First Month (Due on Move-In):

  • First Months Rent (Placed as a Holding Deposit to claim/hold the property)
  • New Tenant Setup Fee ($30/person that is 18+)
  • Monthly Maintenance Program (If the property is eligible – $10)
  • Non-Refundable Pet Deposit (If applicable – $250)
  • Pet Rent (If applicable – $75 for first pet, $50 for Second Pet, $25 for Third Pet)

Second Month (Due on the 1st of the Second Month):

  • Rent (Prorated for days property was in possession for the first month)
  • Monthly Maintenance Program (If the property is eligible – Prorated)
  • Pet Rent (If Applicable – $75 for first pet, $50 for Second Pet, $25 for Third Pet – Prorated)

Third Month (Due on the 1st of the Third Month):

  • Rent
  • Monthly Maintenance Program (If Applicable – $10)
  • Pet Rent (If Applicable – $75 for first pet, $50 for Second Pet, $25 for Third Pet)

   Without Rhino:

First Month (Due on Move-In):

  • Security Deposit (Equivalent to two month’s rent – Placed to claim/hold the property)
  • First Months Rent
  • New Tenant Setup Fee ($30/person that is 18+)
  • Monthly Maintenance Program (If the property is eligible – $10)
  • Non-Refundable Pet Deposit (If applicable – $250)
  • Pet Rent (If applicable – $75 for first pet, $50 for Second Pet, $25 for Third Pet)

Second Month (Due on the 1st of the Second Month):

  • Rent (Prorated for days property was in possession for the first month)
  • Monthly Maintenance Program (If the property is eligible – Prorated)
  • Pet Rent (If Applicable – $75 for first pet, $50 for Second Pet, $25 for Third Pet – Prorated)

Third Month (Due on the 1st of the Third Month):

  • Rent
  • Monthly Maintenance Program (If Applicable – $10)
  • Pet Rent (If Applicable – $75 for first pet, $50 for Second Pet, $25 for Third Pet)

What is required upon move-in?

The tenant must have all lease documents signed, their ledger (first months fees and charges) paid in full, proof of completed Rhino Policy (if Applicable), renters insurance, the applicable utilities switched over into their name upon move-in.

What day is rent due?

Rent is due on the first of each month.

How do I pay my rent?

Rent can be paid in many different ways for your convenience! You can pay directly through your tenant portal with bank account information or a credit card. You can also drop a check or money order in the dropbox at the office.

What is a move-in condition report?

A move-in condition report is a report that you, then the tenant, completes upon move-in. You have 7 days to complete the report and document any existing damages or repairs that are needed in a property. This report is imperative to make sure you are not held responsible for any pre-existing damages.

Where do I get my mailbox key?

If you need a mailbox key, you can take a digital or paper copy of your signed lease documents down to the post office and they will give you a mailbox key.

What is property meld and how do I use it?

Property Meld is the program we use to coordinate all maintenance issues in our properties, it allows you the tenant us the management company, and the vendor to all communicate on one platform. If you have any questions about how to use this program, visit their help center here

How do I create/submit a meld?

How to create/submit a meld video – CLICK HERE

How do I renew my lease?

Please click the Lease Renewal form link HERE and enter your lease renewal info and an amendment will be sent to you within 2-3 business days. You will then receive further information on the next steps in the renewal process. 

How do I give 30-day notice?

A 30-day notice can be submitted through the tenant portal or email. All notices must be IN WRITTEN FORM and contain the date you plan on moving out. You can always give more than 30-day notice as well. 

What is required upon move out?

When you move out, your home needs to be deep cleaned including behind appliances. Any repairs needed should be done or notify the company that they exist. A professional carpet cleaning is required and a receipt must be submitted. Either you or the company may email the receipt to us.

How can I schedule a pre-move-out inspection?

You can schedule this inspection through meld, your tenant portal, or you can call and/or text the office to set up an appointment.

How do I turn in my keys?

You can bring your keys into the office with a surrender of property form, or if the office is closed you can drop them in the dropbox in a secure, labeled envelope. 

How long does it take to process my security deposit?

It can take up to 30 days from the move-out date to process security deposit refunds.